1 Introduction
nb55 ("nb55", "we", "us", "our") operates the online betting and casino platform accessible at nb55.vip ("the Platform"). This Privacy Policy ("Policy") describes how nb55 collects, uses, discloses, stores, and protects the personal information of individuals who register for or use the Platform ("User", "you", "your").
This Policy is incorporated into and forms part of the nb55 Terms & Conditions. By creating an nb55 account or continuing to use the Platform, you consent to the practices described in this Policy. If you do not agree with this Policy, you must not use the nb55 Platform.
nb55 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell personal data to third parties for marketing or commercial purposes.
2 Data We Collect
nb55 collects the following categories of personal data from users of the Platform:
- Identity data: Full legal name, date of birth, gender, and nationality as provided during account registration or KYC verification.
- Contact data: Pakistani mobile phone number (in +92 format), and email address where provided.
- Identity verification documents: Copies of government-issued identification such as a Pakistani Computerised National Identity Card (CNIC) or passport, submitted for KYC purposes.
- Financial data: Payment method details (e.g., JazzCash account number, Easypaisa registered number, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah), transaction history, deposit amounts, withdrawal amounts, and PKR wallet balances.
- Account data: Username, encrypted password, account settings, responsible gaming preferences, and communication history with nb55 support.
- Technical data: IP address, device type, operating system, browser type, mobile network operator, and device identifiers.
- Usage data: Pages visited on the nb55 Platform, games played, bet history, session durations, and interaction patterns.
- Communications data: Records of correspondence between you and nb55, including support tickets, live chat transcripts, and email exchanges.
3 How We Collect Data
nb55 collects personal data through the following means:
- Direct submission: Information you provide when registering an nb55 account, completing KYC verification, making deposits or withdrawals, contacting nb55 support, or updating your account settings.
- Automated collection: Technical and usage data collected automatically when you access the nb55 Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details.
- Third-party sources: nb55 may receive identity verification data from third-party KYC service providers, fraud screening agencies, or payment processors where necessary to operate the Platform and comply with legal obligations.
4 How We Use Your Data
nb55 uses personal data collected from users for the following purposes:
- Account management: To create, maintain, and secure your nb55 account, including processing your nb55 login and authenticating your identity via OTP where applicable.
- Service delivery: To enable you to place bets, play casino games, access slots, and use all features of the nb55 Platform.
- Payment processing: To process PKR deposits and withdrawals via your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah).
- Identity verification: To conduct KYC checks as required for withdrawal processing and regulatory compliance.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other illegal or prohibited activity on nb55.
- Legal compliance: To comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities.
- Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your nb55 account.
- Responsible gaming: To monitor usage patterns for signs of problem gambling behaviour and to administer self-exclusion or limit requests where applicable.
- Platform improvement: To analyse aggregated usage data for the purpose of improving nb55 products, identifying technical issues, and optimising user experience.
- Communications: To send you account notifications, security alerts, and where you have consented, promotional communications about nb55 offers and products.
5 Legal Basis for Processing
nb55 processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and nb55, including operating your account, processing bets, and handling payments.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and data retention obligations.
- Legitimate interests: Processing necessary for nb55's legitimate interests in fraud prevention, platform security, and improving the Platform, where these interests are not overridden by your privacy rights.
- Consent: Where nb55 sends you marketing communications or deploys non-essential cookies, this is done on the basis of your consent, which you may withdraw at any time.
6 Sharing Your Data
nb55 does not sell your personal data. nb55 may share your personal data with the following categories of third parties:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other financial institutions, to the extent necessary to process your transactions.
- KYC and identity verification providers: Third-party services that assist nb55 in verifying your identity and screening for fraud or money laundering risk.
- Technology service providers: Cloud hosting, data analytics, and platform infrastructure providers who process data on nb55's behalf under contractual data processing agreements.
- Regulatory and law enforcement authorities: Where nb55 is required by applicable law, court order, or regulatory direction to disclose personal data.
- Responsible gaming organisations: Where you have requested self-exclusion or where nb55 is required to share data as part of a responsible gaming programme.
All third parties with whom nb55 shares personal data are required to handle that data in accordance with applicable data protection standards and to use it solely for the purposes for which it was disclosed.
7 Data Retention
nb55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. As a general guide:
- Account data is retained for the duration of your nb55 account and for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering and financial record-keeping regulations.
- KYC identity documents are retained for a minimum of five (5) years following the conclusion of your business relationship with nb55.
- Transaction records are retained for a minimum of five (5) years for regulatory compliance purposes.
- Technical and usage logs are typically retained for twelve (12) months unless a longer period is required for fraud investigation or legal proceedings.
Following the expiry of the applicable retention period, nb55 will securely delete or anonymise your personal data.
8 Cookies & Tracking Technologies
nb55 uses cookies and similar tracking technologies on the Platform for the following purposes:
- Essential cookies: Required for the Platform to function, including maintaining your nb55 login session and securing your account. These cannot be disabled without impairing Platform functionality.
- Performance cookies: Used to collect anonymised data about how users navigate the nb55 Platform, enabling us to improve performance and identify technical issues.
- Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
- Analytics cookies: Used by nb55 to understand aggregated user behaviour patterns on the Platform. Data collected is anonymised and cannot be used to identify individual users.
You may manage non-essential cookies through your browser settings. Disabling all cookies may affect the functionality of your nb55 session.
9 Security
nb55 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the nb55 Platform.
- Encrypted storage of passwords – nb55 does not store passwords in plain text.
- OTP-based authentication for login and sensitive account actions.
- Suspicious login detection that triggers additional verification for unrecognised devices or locations.
- Access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
No security measure is completely infallible. If you suspect unauthorised access to your nb55 account, please contact nb55 support immediately at [email protected].
10 Your Rights
Subject to applicable law and certain exceptions, you have the following rights with respect to your personal data held by nb55:
- Right of access: You may request a copy of the personal data nb55 holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data in your nb55 account.
- Right to erasure: You may request deletion of your personal data where nb55 no longer has a legal basis for retaining it. Note that legal retention obligations may prevent immediate deletion of certain categories of data.
- Right to restrict processing: You may request that nb55 restricts its processing of your personal data in certain circumstances.
- Right to data portability: You may request a copy of personal data you have provided to nb55 in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact nb55 at [email protected]. nb55 will respond to verified requests within a reasonable timeframe and in accordance with applicable legal requirements.
11 Minors
The nb55 Platform is strictly for users who are 18 years of age or older. nb55 does not knowingly collect personal data from individuals under the age of 18. If nb55 discovers that personal data has been collected from a minor, the relevant account will be immediately closed and all associated data deleted.
If you believe a minor has registered on nb55 or accessed the Platform using your device, please contact nb55 support immediately at [email protected].
12 Changes to This Policy
nb55 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where a material change is made, nb55 will notify registered users via a notice on the Platform or by email to your registered address prior to the change taking effect.
Continued use of the nb55 Platform following notification of a change constitutes your acceptance of the revised Policy. The "Updated" date at the top of this page indicates when the Policy was last revised. We encourage you to review this Policy periodically.
13 Contact
For questions, requests, or concerns relating to this Privacy Policy or nb55's data handling practices, please contact the nb55 data team:
Email: [email protected]
Please include "Privacy Request" in the subject line of your message and your registered mobile number (not your password) to help our team locate your account. nb55 aims to respond to all privacy-related queries within 30 days of receipt.